Generous 45-day money-back guarantee!
Have something to
return? We want to make it easy for you. You may return items within 45 days of
delivery. Items must be complete and are returned to us in new
condition. You may make an exchange or return items for a full refund of
the product amount. Refunds
on returned items will be credited to the same payment method that the purchase
was made, no exceptions.
How do I arrange for a return?
Call our customer
service at 678-534-1366 (Mon – Fri, 9am – 6pm EST) or email to Aerial@bestemusa.com for a return merchandise authorization number
(the RMA#). Fill up the return form on the back of the packing list and include
it in the return package. You can also download the return form.
Return processing time?
Once we receive your
returned merchandise at our warehouse, we will process and initiate your refund
within 3 business days.
Return Shipping Label?
If we email or ship you
a prepaid return label, you'll need to print it (if delivered by email), tape
it to the box, then drop the box off at that particular carrier’s drop off